Every pair of Camilla Gabrieli shoes are made by hand in Italy and are measured with standard Italian sizing. The table below is an approximate size conversion guide.
Camilla Gabrieli shoes are designed to fit comfortably snug when you first try them on. With wear, the leather will stretch, molding to the shape of your foot. The shoes will stretch across the widest part of your foot as you break them in, but they will not stretch in the length.
- All Camilla Gabrieli products are constructed by hand using materials of the highest quality. It is our intention not only to create beautiful shoes but to ensure their longevity and durability through the correct use of this care guide. For more information please contact us directly on email@example.com and we will be happy to assist you.
Please note that Camilla Gabrieli has made these recommendations simply as a courtesy to those wishing to care for our products and customers who follow these guidelines are solely responsible for the result, excluding Camilla Gabrieli from any responsibility.
How to store them
Always store your Camilla Gabrieli shoes in their care bag placed inside the box, out of direct sunlight and heat. Ensure the shoes are well ventilated before storage. To preserve the shape of the shoes, use unbleached and dye-free paper stuffing to help them keep their shape for a long time.
Preserve the color and material
Lightly brush the shoes after every wear to remove dirt and impurities. Always store your Camilla Gabrieli shoes in their care bag placed inside the box and out of direct sunlight and heat. The application of a waterproof spray may on satin and suede help to protect the shoes from dust, stains and dirt.
How to maintain the soles
The soles of your Camilla Gabrieli shoes are made from smooth and delicate leather and will therefore be subject to marking upon first wear. This is not a manufacturing defect. It is natural and part of the normal wear of the shoes.
It is not recommended to walk on any wet surfaces as this may alter the structure of the soles and cause staining to the upper.
We do not recommend replacing the soles as this may alter the structure of the shoes.
How to maintain the heel tips
With extensive wear the heel tips of your Camilla Gabrieli shoes may naturally wear down. We recommend to change the heel tips before the inner metal begins to show. This is important as having an unstable heel can lead to balancing issues and effect the shape of the entire shoe.
Only trust skilled cobblers with experience in luxury Italian shoes to change your heel tips.
How to clean satin
Our luxurious textiles are sourced and inspected for the highest quality and durability. Being naturally delicate fabrics, we recommend avoiding contact with sharp or abrasive objects and surfaces that may cause pulls or tears.
It is not unusual for delicate fabrics to fade over time, so we recommend avoiding prolonged exposure to sunlight or strong light. When not in use ensure the shoes are stored in their care bags away from any direct light or heat. Contact with liquid may cause satin to stain and therefore it is important to keep your shoes safe from rain, alcohol, oil and other liquids.
You can gently remove surface dirt by using a clean, dry, soft cloth.
To remove stains lightly brush the spot with a soft dry toothbrush to loosen the dirt and make it fall off as much as possible. For the second step, mix 2 parts cold water and 1 part soap to make a cleaning solution, dip the clean toothbrush in it and shake it off a bit so it's not too full of water (too much water can create a water stain). Gently brush the dirt mark away. Try a few times always cleaning off the toothbrush. Don't rub as this can push the dirt deeper into the fabric. Dry the shoes with a soft dry towel.
A waterproofing spray may help protect the fabric from light water contact. Always test first.
How to care for lace
A wedding favorite, lace is a light, open weave fabrication known for its elegant yet delicate nature. It is important to avoid contact with sharp or abrasive objects and surfaces that may catch in the fabric’s open structure. Contact with liquid may cause lace to stain. It is important to keep your shoes safe from rain, alcohol, oil and other liquids. You can gently remove surface dirt by using a clean, dry, soft cloth.
How to clean the insole
The lining of your Camilla Gabrieli shoes is made from smooth leather. You can gently remove surface dirt on the insole of your shoes by using a clean damp cloth or baby wipes. A quick wipe after every wear will ensure the best results.
How do preorder works?
When you buy on pre-order, the shoe are made especially for you. Due to their bespoke nature, the shoes have an estimated delivery time of 8 to 12 weeks. Please note that your card will be charged fully when a preorder is placed. This is the only way our factory in Italy can start handcrafting the shoes of your dreams.
Where is my order?
Our team will keep you updated on the progress of your shoes in a super transparent way. From when you place the order, to when the factory starts crafting the shoes, to the day when your pair gets wrapped up and shipped to you. Check your inbox!
What if i need to change or cancel my order?
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at firstname.lastname@example.org and one of our representatives will do their best to accommodate your change.
How can i return my order?
Orders can be returned within 14 days of receipt. You can visit this link to view our return policy and return your order.
Does Camilla Gabrieli have any retail boutiques?
Camilla Gabrieli does not currently have any retail stores. Stay tuned for trunk shows and pop-up shops!
How do i refer a friend?
Sign into your account and click “refer a friend.” From there you can share your personalized referral link to as many friends as you want. Your friend will receive a 10% off coupon code which can be redeemed at checkout. You will receive your 10% off coupon once your referred friend makes a purchase.
My shoes are a bit snug. Are they the right size?
Being shaped on Italian lasts, our Camilla Gabrieli shoes are designed to fit comfortably snug.