RETURNS
What is your return policy?
Footwear may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bags). Please kindly note that we only accept returns using the prepaid label provided upon request.
Do I need to register my return online?
No need to register your return online. You will just need to follow the instructions, sent together with your item. Please keep the return tracking number for your records.
Can I exchange a product?
Of course.
How do I return my order?
All products can be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid label. Please follow these steps to return your order: attach the Return Label to your box. - Complete the Return Authorization form and place it inside the box. - For non-EU customers, please print out three copies of the original invoice (available on your account). - All the invoices should be attached on the outside of your parcel in a transparent plastic pouch. Please note that these invoices cannot be placed inside the box, as customs should be able to collect it. - Drop-off your parcel at the chosen shipping point.
Do I need to pay if I want to return my order?
Returns within United States and Canada have a flat $20 shipping and restocking fee. International returns are subject to a shipping fee that is based on the country.
What should I do if my parcel arrived damaged?
If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.
What should I do if I receive a faulty item?
If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 7 days of receiving the order.
When will I receive the refund for my order?
The refund of your order will be processed within 14 business days upon the receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.
Did you receive my returned order?
We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.